RJ Garden Center
1. INTRODUCTION
RJ Garden Center (“we”, “us”, “our”) is operated by LAKE GARDEN LANDSCAPE L.L.C, License No. 1039803, registered in the United Arab Emirates.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, make a purchase, or interact with our services.
By using our website, you agree to this Privacy Policy.
If you do not agree, please do not use our services.
2. PERSONAL INFORMATION WE COLLECT
We collect personal information that can identify you directly or indirectly.
This may include:
a) Contact Information
- Full name
- Phone number
- Email address
- Billing and shipping address
b) Order & Payment Information
- Payment method details (processed securely via payment providers)
- Transaction history
- Order details
c) Account Information
- Login credentials (if applicable)
- Preferences and settings
d) Device & Usage Data
- IP address
- Browser type
- Device information
- Website usage behavior (pages visited, time spent, actions taken)
e) Communication Data
- Messages, inquiries, and customer support requests
3. HOW WE COLLECT INFORMATION
We collect data through:
- Direct interactions (orders, account creation, contact forms)
- Automatic technologies (cookies, tracking tools, analytics)
- Third-party service providers (payment gateways, Shopify, delivery partners)
- Marketing and advertising partners
4. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
a) Order Processing
- To process and deliver your orders
- To send order confirmations and updates
b) Customer Support
- To respond to inquiries and provide assistance
c) Website Operation
- To maintain and improve website performance
- To ensure security and prevent fraud
d) Marketing & Advertising
- To send promotional messages (only where permitted)
- To show relevant product advertisements
You may opt out of marketing communications at any time.
e) Legal Compliance
- To comply with UAE laws and regulations
- To respond to legal requests if required
5. SHARING OF INFORMATION
We do not sell your personal data.
We may share your information with:
-
Shopify (our e-commerce platform provider)
- Payment processors (for secure transactions)
- Delivery and logistics companies (for order fulfillment)
- Marketing and analytics partners
- Legal authorities when required by law
All third parties are required to protect your data in accordance with applicable privacy laws.
6. SHOPIFY PLATFORM
Our store is hosted on Shopify.
Shopify processes your data to:
- Provide secure hosting and checkout services
- Improve platform performance
- Prevent fraud and enhance security
Your data may be processed outside the UAE, including in other countries where Shopify or its partners operate.
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Improve user experience
- Remember preferences
- Analyze website traffic
- Support marketing campaigns
You may disable cookies in your browser settings, but some website features may not function properly.
8. DATA RETENTION
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal compliance
- Business operations
- Dispute resolution
After this period, data is securely deleted or anonymized.
9. DATA SECURITY
We use reasonable technical and organizational measures to protect your personal data.
However:
- No system is 100% secure
- We cannot guarantee absolute security of data transmitted online
You are responsible for keeping your account credentials safe.
10. YOUR RIGHTS
Depending on applicable UAE or international data protection laws, you may have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of your data (where legally possible)
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
11. CHILDREN’S PRIVACY
Our website is not intended for individuals under the legal age of majority.
We do not knowingly collect personal data from children.
If such data is discovered, it will be deleted immediately.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for:
- Their content
- Their privacy practices
- Their security standards
We recommend reviewing their privacy policies separately.
13. INTERNATIONAL DATA TRANSFERS
Your data may be transferred and processed outside the UAE.
By using our website, you consent to such transfers where necessary for order processing and business operations.
We ensure appropriate safeguards are in place where required by law.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date. Continued use of the website means you accept the updated policy.
15. CONTACT INFORMATION
Store Name: RJ Garden Center
Company: LAKE GARDEN LANDSCAPE L.L.C
License Number: 1039803
Email: info@rjgardencenter.com
Phone: +971522735667
Address: Al Quoz Industrial Fourth, Al Quoz, Dubai, UAE
Business Hours: Monday–Friday | 8:00 AM–5:00 PM
